Our website uses cookies. There is a notice on our home page that describes how we use cookies and provides a link to this policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this policy.

1. Information About Cookies

A cookie is a small text file that is placed onto your computer (or other electronic device) when you access our website. Our website may use cookies to:

• improve our services
• make your online experience more efficient and enjoyable
• recognise you whenever you visit this website
• obtain information about your preferences and use of our site
• carry out research and statistical analysis to help improve our content and services and to help us better understand our customer requirements and interests

Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device – such as your IP address, your browser and/or other internet log information – this will not usually identify you personally. In certain circumstances, such as when you complete the contact page, we may collect personal information about you, but only where you voluntarily provide it.

In most cases, we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

2. Third party cookies

We may work with third-party suppliers who may also set cookies on our website. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website of the relevant third party.

For example, some of the advertisements on our website may be served by Google. Google’s use of the DART cookie enables it to serve ads to customers based on their visit to our website and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at https://policies.google.com/technologies/ads

We may also use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy

Advertising

Advertisements appearing on our site may be delivered to you by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This cookie policy does not cover the use of cookies by any advertisers.

3. Managing Cookies

You may choose to set your web browser to refuse cookies, delete cookies, or to alert you when cookies are being sent. If your do so, note that some parts of our website may not function properly. For further information about cookies and how to disable them, please go to: www.aboutcookies.org.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

4. We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose, for example where you are an insurance customer and your policy permits you access to the Farillio platform, the insurer will want to understand the platform delivers value.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie/ Service	Why we use it	What would happen if we disabled it	Category	Further Information
Google Analytics	We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.	Usage information would not be sent to Google Analytics.	Optional	Link
HotJar	We use HotJar to analyse user behaviour of the website using heatmaps as well as to collect user feedback through the use of polls and surveys which helps us improve the product. Cookies allow HotJar to remember which users have already been targeted so they aren’t repeatedly targeted every time they use the app as well as grouping together responses by the same user.	Polls and popups would be shown repeatedly as the user browses through the site and information would not be sent to HotJar.	Optional	Link
Intercom	To provide live chat support to our users.	Users would not be able to get live chat support.	Necessary	Link
Farillio session cookie	A session cookie is required in order for the user to log in and access the site.	Users would not be able to log in to Farillio	Necessary	Link

This document was last updated on 18 August 2020